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Frequently asked questions from our valued clients.

Biometric Fingerprint

What should I do about our “buddy punching” problem?

Did you know 1 in 5 employees admit to punching in for a friend? Our experience shows that even more actually do it but aren’t willing to own up to it. Buddy punching happens, and it costs companies like yours a lot of money. Owl’s Clock in the Box Bio Fingerprint clock will solve this issue.

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How do the biometrics work?

Fingerprint recognition looks for the unique patterns of ridges and valleys that are present in an individual’s fingerprint. These patterns are unique to every individual. Fingerprints are inherent to individuals and can neither be lost nor stolen which makes it highly accurate and reliable.

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There are many low-cost fingerprint clocks from big box stores online. How do I choose?

Many new Owl customers reached out to Owl because they’re experiencing inconsistent and poor performance with their low-priced fingerprint readers. Owl’s Fingerprint clock supports the next generation of fingerprint and camera technology, with the added feature of 100% photo verification.

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What is the difference of buying on the internet versus buying from Owl Time Clock?

Owl Time Clock is the only company in Canada which offers on-site service across the country. This allows us to service your equipment on your premises, saving you down time and excessive labour costing errors. If you buy from online vendors, you have to return your clock and wait for a replacement which is costly to a business. Owl also services warranty work on your premises, same day or next day.

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Is my fingerprint template kept private?

During finger scan enrollment, unique points are referenced on an employee’s finger and an algorithm converts these points into a mathematical template made up of 1s and 0s. It does not collect, store, or transmit an employee’s fingerprint nor can it be reverse-engineered into one.

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Time Clocks

Does my clock have a warranty?

Yes. Your clock comes with a 1-year warranty from the date of purchase.

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If I unplug my time clock, will it lose time?

All of our new clocks have an 8-hour battery back-up and once you plug the clock back in the time will be correct.

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What ribbon does my time clock use?

We have all models in our database and can ship the appropriate ribbon the next day. Please call our Customer Support line at 1-888-407-0624 OR click here to fill in an online order form.

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I lost my time clock key. How can I get another?

We have all models in our database and can ship the appropriate key the next day. Please call our Customer Support line at 1-888-407-0624 OR click here to fill in an online order form.

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Does my clock come with a technical support contract?

Owl Time Clock is one of the only companies in Canada that offers on-site service with a maintenance contract. Please call our Customer Support line at 1-888-407-0624 OR click here to fill in an online order form /request for quote.

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Can I have a bell that synchronizes to my time clock to ring for breaks or lunch?

Many models of time clocks have this function and can be purchased with a bell system or interval timer for coffee breaks. Click here for more information or request a quote.

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Wireless Wall clocks

If they are wireless how do the clocks communicate?

Owl offers two types of systems: The POE system using CAT5 network cable or a wireless system that utilizes a low watt wireless transmitter and which does not require any type of wire to be run.

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It states online that some systems require an FCC license that I need to purchase annually, do I need one for the Owl System?

No, you do not need to purchase a license (at an annual cost) because Owl uses a low watt transmitter which does not interfere with other communication systems and enables you avoid the need to purchase a yearly license from the FCC (Federal Communication Commission).

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Will the wireless LED clock run on a battery?

The wireless LED clocks draw too much power so a 110v outlet will be needed for each clock site.

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What is the maximum viewing distance of a digital clock?

The visual viewing distance of a standard 4-inch digit height is approximately 60 meters.

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What is maximum viewing distance of an analog clock?

The visual distance of a standard 13-inch analog clock is approximately 30 meters.

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Is there software to install with a wireless system?

Yes, software is installed which enables it to provide the current NIST/NTP time from your network server.

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